Effective as of September 3, 2013.
Most recently updated: August 25, 2014
The Service is designed to facilitate communication among members of a classroom community established by a teacher or other educator/administrator (for purposes of this Policy, a “Class”). A Class includes the teacher or other educator/administrator who builds the Class (for purposes of this Policy, a “Teacher”), the students in that Class and/or students’ parents. The Teacher sets up the Class in the Service and adds members of the Class to it. The Teacher may submit contact and other personal information of the student and/or the student’s parent(s), as described in more detail below. Once the Class is established in the Service, a student and/or parent can add contacts for that student within the Service, which includes the submission of personal information about those contacts. Students and/or parents can also search for their class in the Service and ask to join it. Users’ accounts are accessible in all versions of the Service upon log-in; that is, a user who joins the Class Messenger Service through the website can also access their account through a Class Messenger mobile app.
Children’s Personal information
Users below the legal age limit to form a binding contract (in most places, 18 years of age) may use the Service only after with a parent or guardian’s express consent. If we become aware that a registered user who is a minor has not received this consent, we will immediately remove their access to the service.
Users below the age of 13 may use the Service only as part of a class, with verifiable prior parental consent obtained by the child’s school, as confirmed by use of a class code furnished to the teacher by the Service. We won’t require a child to disclose more information than is reasonably necessary to participate in the Service. If we learn that we have inadvertently collected personally identifiable information from a child under the age of 13 without such consent having been given, we will take steps to delete it promptly.
What kind of information does Class Messenger collect?
A. Information provided by users upon registration:
When you create or modify your Class Messenger account, whether as a Teacher building a class or as a parent or student seeking to join a class, you provide some personal information including your name, username, password and email address.
We may ask for date of birth to figure out whether consent is required to allow a user to register or otherwise join the Class or access the Service, or in some cases to figure out whether certain content is appropriate for viewing by a user.
In the course of registration, you will be prompted to establish a username and password. The username and password do not require, and should not include, personally identifiable information like a full name or email address.
B. Information provided by users during participation in a Class:
Teachers/Administrators of a Class: Teachers provide information about a Class they build on the Service which may include: Class name, Class description, photographs, student and/or parent names, contact information (email address and/or mobile phone number), additional notes and messages of a variety of types about Class activities. Some of this information is required, and some is optional. Teachers can edit the information in each student’s account.
Student Contacts: A “Student Contact” is a parent, legal guardian, student or anyone else designated to receive information about a particular student in a Class. The Teacher can establish Student Contacts for individual students. Once a Student Contact is established, that Student Contact can designate other Student Contacts for the same student. Student Contacts are required to provide an email address and/or mobile phone number and can provide (but are not required to provide) information such as their name, photographs, relationship to the student, additional notes as well as messages of a variety of types about Class activities. Student Contact information is kept private within each student’s account and may be accessed only by the Teacher and Student Contacts for that student who have the user name and password for that account. Student Contacts can edit the information within their student account, or delete themselves from the Class; however, you should be aware that the Teacher can always access that account and make other changes, and if a parent or any other person is a Student Contact for the user, so can they.
We may receive personal and other information from you when you contact us directly at customer service or otherwise.
Please be aware that digital photographs may contain “geotags”, pieces of data that can include the longitude and latitude of where the photo was taken. Once photographs containing geotags are uploaded, other users may be able to derive location information from them using their own programs or tools (not through any tool provided by the Service). We recommend that you turn off geotags through the “locations”, “GPS” or similar settings on your camera or mobile device.
C. Information collected automatically:
Log file information: When you use the Class Messenger site, our servers automatically record certain information that your web browser sends when you visit any website. Similarly, when you use the Class Messenger app, our servers log certain general information that our application sends whenever a message is sent or received. Specifically, our servers will record IP address, browser type, browser language, platform type, number of clicks and time spent on certain pages and functions. This type of information helps us administer our Service, and troubleshoot technical problems that may arise.
Cookie information: Like most websites, our website uses “cookies”, small data files stored on your computer which help us recognize you when you return to the Service, so we can personalize your experience and remember your settings and preferences. You can configure your browser to reject cookies, but if you do, it may be difficult or impossible for you to use some or all of the features of the Service.
D. Usage information:
We use mobile analytics software to allow us to better understand the functionality of our app and mobile site. This 3rd party software may record information such as how often you use the software, what features you use, performance data and where the application was downloaded from.
E. Push notifications:
A key feature of our service is to notify Class members of messages quickly. To do this, the Service may use Push notifications or provide Teachers with the ability to do so. You may opt out of these notifications on a Class by Class basis.
F. Text messaging:
If mobile telephone numbers are provided for Class members, Class communications may be sent by text message and are subject to the terms of Class members’ individual data plans through their telecommunications providers. To opt out, reply “STOP”, “CANCEL”, “UNSUBSCRIBE” or as you may be otherwise instructed within the Service or individual text messages.
What does Class Messenger use my information for, and how is it shared?
Your information may be used by us to:
- authenticate you as a user and enable you to use the Service
- maintain and administer the Service
- answer your questions or fulfill your requests
- analyzing the Service and making improvements to it
- protect our rights and property and the rights, property and safety of others
- investigate suspected unlawful activity
- personalize or customize your experience on our site or in our apps
- evaluate email or other marketing campaigns
We may match information collected from you in different ways or at different times, including personal information and site usage information, and use that information along with information obtained from other sources (including third parties).
The Class Messenger Service is designed for you to communicate with other members of your Class community (whether Teachers, students, parents, guardians or anyone else who has joined a particular Class), to facilitate dissemination of information that is useful to the Class, like upcoming deadlines, Class events, or homework assignments. All messages through the Service (other than Service-related messages from the Service), whether Class-wide or one-on-one are between the Teacher and Class members.
Class-wide messages, whether sent via text or email, do not, by themselves, reveal the contact information of any recipient to the other recipients. However, the Service is intended for users to create Class networks where information sharing is encouraged to help improve the functioning of the Class. We are not responsible for the content of communications within the Service or sent via the Service, which may include personal information of Class members or others, or any redistribution of information by Class members outside of our Service.
Some tools within the Service or available in your mobile device or otherwise may make it possible to share content or communications (including photographs) through third party social networks. If you use these tools, please be aware that third party social networking services have their own privacy policies, and we encourage you to read them.
The Service is also designed to make it easy to join and use. One feature that supports this goal is the ability of students and parents to look up a Class in the Service and ask to join it (subject to the Teacher’s opt-in to use the sign-up tool, as well as any required parental consents). When looking for a Class, a user may see Teacher’s names and certain information about the Class (for example, a Class photo, a Class name and/or description that could indicate grade level, school and / or location, depending on what the Teacher has chosen to include).
We may also share information collected through the Service with others who need it to provide services necessary for the operation and support of the Service.
Other circumstances where we may share your personal information include:
- when we believe in good faith disclosure is necessary to protect our rights or property or that of others, to protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request or otherwise to comply with law
- in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind-down of business; and due diligence related to the foregoing
- in additional circumstances disclosed to you when we collect your information (for example, in connection with a co-sponsored promotion or activity)
- with your consent
We may share non-personally identifiable information (such as site usage information) with others, for their own use, in a form that does not include your personal information.
Access rights and account deletion
Parents of users under 13 can:
- review their child’s personal information, require that it be deleted, and refuse to allow any further collection or use of the child’s information;
- revoke consents previously given; and/or
- agree to the collection and use of their child’s information, but still not allow disclosure to third parties unless that’s part of the service (for example, social networking or other communication tools where disclosure is inherent in the activity).
Such requests should be made through the child’s teacher who established the Class and invited or permitted the child to join it.
Teachers who want to delete an account can contact us at: firstname.lastname@example.org
We take reasonable measures to protect the confidentiality, security and integrity of information collected on this site but we cannot guarantee that information will be 100% secure against intrusion while in transit or in our systems.
You are responsible for maintaining the strict confidentiality of your account log-in credentials, and for any activity that occurs under your account credentials. Please notify us if you suspect any unauthorized use of your account or other breach of security. If you are a Teacher, parent or guardian, we encourage you to talk to your students or children about keeping their information secure.
If we believe that there has been a security breach that may have compromised your personal information, we may seek to notify you, as soon as possible under the circumstances. If we have your email address, we may notify you of the suspected breach by email, and you consent to our use of your email to do so.
Be aware that the information you provide to us may be processed in the United States and in other countries by us or our service providers on our behalf. Data protection laws in those countries may not be as protective as the laws in your country. By using the Service, you agree to this.
Information collected through the Service is kept for a period of time that is reasonably necessary to fulfill the purpose for which it was collected or as otherwise described herein. To the extent permitted by law, we may also retain information for purposes of complying with law enforcement or legal obligations, customer service, handling disputes or enforcing agreements, or other lawful purposes.
Our Service may contain links to third party websites or online services. We are not responsible for these sites and services, and the privacy policies of those third parties will govern the collection and use of information there.
The operator of the Service is:Snowflake Technologies, Inc. 4611 Bee Cave Road, Suite 107 Austin, TX 78746